How we use enquiry information.

This notice explains how Heat Wise Innovations Ltd uses personal information submitted through our website enquiry forms.

Information we collect

When you submit an enquiry we may collect your name, email address, telephone number, postcode, property information, the services you are interested in and any information you choose to include in your message.

Why we use it

We use this information to respond to your enquiry, assess your requirements, prepare quotations or arrange surveys, and maintain records of our communications with prospective and existing customers.

Who we share it with

We only share enquiry information where reasonably necessary to provide the requested service, comply with legal obligations, or work with trusted suppliers and subcontractors involved in delivering the service. We do not sell your personal information.

How long we keep it

We retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including follow-up, quotation, contractual and legal record-keeping requirements.

Your rights

You may ask us to provide access to, correct or delete personal information we hold about you, subject to applicable legal requirements. You may also object to or restrict certain processing.

Contact

For privacy questions or requests, email helpdesk@heatwiseinnovations.co.uk.